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Bill of Rights

Effective from 02/18/2019.


Thank you for choosing US Bus Charter/US Coachways dba “CrowdTrips.com” for your transportation needs, heretofore referred to as CrowdTrips.com. To provide you with quality service you will be assigned a project manager within 48 hours after this reservation form is received. Email is the most efficient way to communicate with us before you are assigned a project manager. Please allow 24 hours for assistance. By signing this agreement, regardless of whether service is actually provided, the customer (\"Client\"), his, her or its agents, heirs and assigns, agrees to accept these terms and conditions and to be bound by the same.

CrowdTrips.com Payment Policy

CrowdTrips.com requires a valid credit card to hold and secure your reservation. CrowdTrips.com requires card-holders signature or reservation will not be processed. Your credit card will be charged for deposits once trip has met the Go Live number of people and the trip is live and balances (deposit 30% due upon receipt of confirmation - full balance due 30 days prior to departure date) CrowdTrips.com is not responsible for any overdrawn bank fees. Customers paying by check authorize CrowdTrips.com to authorize your credit card to secure the full amount of the charter. The client agrees if check is not received within payment due date that CrowdTrips.com will charge your credit card for the full charter cost. If the reservation is made within 15 days of charter date a certified check wire transfer or ACH Payment must be received. No exceptions. Parking fees are the responsibility of the chartering party and not included in the charter cost. Client is responsible to pay parking permits upon arrival to NATIONAL AND STATE PARKS AS REQUIRED.

First Come First Serve

Crowdtrips.com will begin to fulfill the trip once the Go Live numbers of passengers are met. Charters are reserved on a first come, first serve basis. CrowdTrips.com reserves the right to cancel this reservation if your requested vehicle is unavailable, has mechanical fault, or if client is late on their payments. If your requested vehicle is unavailable you may approve CrowdTrips.com to continue to seek other alternative vehicles to accommodate your travel needs. Authorizing CrowdTrips.com to seek another vehicle may change your charter cost rate. You may decide at that point if you would like to proceed with the new vehicle and new charter rate.

Sign Your Final Confirmation

Once your reservation is processed, CrowdTrips.com will send you a charter confirmation that will include a charter number. Client agrees to review the confirmation and or modify the confirmation within 48 hours of receipt After 48 hours CrowdTrips.com , Inc. is not responsible for errors including but not limited to incorrect pick up times, locations, and vehicles. In this event, change fees as detailed below may apply.

Service Charge

All charters include a 15% service charge which includes a minimal gratuity to the driver, tolls and fuel surcharge. A past due fee of $25.00 will be applied to your charter cost for any deposits or balances not paid by due date.

Cancellation Policy

The Cancellation Policy applies to all clients including those clients that reserve vehicle less than 30 days of departure. CrowdTrips.com must receive all cancellation requests in writing stating the charter number, departure date and reason for cancellation via email or fax (718-873-1092). Verbal cancellation requests will not be accepted as valid. To be valid a cancellation must be made by the person whose name appears on the contract. Charters are subject to cancellation by CrowdTrips.com if payments are not made by due date.

Once bus trip is live and the Go Live number is met - Cancellations made 30 to 14 days prior to the departure date are subject to the larger of the loss of deposit or 30% of total charter cost. Cancellations made 13 to 8 days are subject to the loss of 50% of the total charter cost. Cancellations made 7 days to 72 hours are subject to the loss of 75% of the total charter cost. Cancellations made within 72 hours are subject to the loss of 100% of total charter cost. A $100.00 cancellation processing fee will be assessed on all cancellations, regardless of the time of cancellation. Any charter over $5,000 cancelled more than 30 days before the trip will result in a $250 cancellation processing fee. Refunds can take up to 45 days to process.

Once you agree to terms and conditions, should you choose to cancel while your reservation is still in processing up to 7 business days after booking you will still be liable for a cancellation fee based on the cancellation policy.

Change Policy

Changes to itinerary including times and locations must be submitted to CrowdTrips.com at least seven (7) business days prior to Charter departure date. No change or modification of this confirmation shall be valid unless and until approved by CrowdTrips.com. Changes are based on availability. Sometimes due to conflicting times, location and schedules we may have to rotate our schedule to accommodate you. There is no change fee for the first itinerary change unless changes to your itinerary impact time, stops or distance. Thereafter, each change that does not impact time stops or distance will result in a $75.00 change fee. Last minute changes that do not impact time, stops or distance made within 5 days of the departure date are $100 each. All clients are required to make their itinerary changes online, if the client cannot make these changes and need CrowdTrips.com to do the changes a fee of $49.99 will be charged. If the trip starts in 13 days or less a fee of $149.99 will be charged.

Any changes (1st or final) to your itinerary that impact time, stops or distance may affect your charter rate. We calculate time, mileage, additional pick-ups or drop offs as follows:

49 passenger and higher $175.00 per hr $6.00 per mile
24 to 48 passenger $110.00 per hr $5.00 per mile
24 passenger party bus $275.00 per hr $6.00 per mile
40 passenger party bus $350.00 per hr $6.00 per mile
4 to 20 passenger limousines $275.00 per hr $6.00 per mile

Time is rounded to full hours and mileage is on a round trip basis.

Changes to travel dates made more than 30 days prior to the departure date are subject to a $350 change of date fee and are subject to vehicle availability. Changes to travel dates made less than 30 days prior to departure are considered a cancellation (as defined above) and require rebooking. If you cancel the new change of date charter, cancellation fee is going to be based on the original departure date. The cost for the rebooked charter may differ significantly.


Overtime time is available at the drivers and companies discretion. Your cost is based on the services detailed in your final confirmation and is subject to change in accordance with the actual itinerary. Overtime charges for 24 to 56 passenger coaches are $95 per half hour; Limo Buses and Exotic Limo's $175 per half hour.

Overtime charges for Vans and School Busses are $75 per half hour. For any specialty vehicles such as Maybach, & Rolls Royce Phantom the overtime rate is $350.00 per half hour.

Fuel Surcharge

If the national average for diesel fuel rises above $4.00 per gallon an additional 10% surcharge will be added to this price. For every 25 cents fuel cost rise, an additional 2.5% will be added to this price.


All unpaid amounts shall incur interest at 1.5% interest per month starting 30 days after issuance of any invoice.

Food and Alcohol Policy

It is the chartering party's responsibility to notify CrowdTrips.com in advance of an intention to bring food or beverages on board the coach. CrowdTrips.com will specifically advise the customer if this request is acceptable and whether a security deposit is required. No smoking, drugs, sexual activity or illegal substances are allowed in the vehicle at any time. No alcohol may be consumed by any persons unless all passengers are twenty-one (21) years of age. We reserve the right to refuse such service to any person who, in our judgment, is incapable of taking care of their self or whose conduct violates these policies, is object able, or presents a hazard to other persons, chauffeur, or vehicle. Upon such determination, CrowdTrips.com shall be deemed to have completed its obligations to client under the Charter, and may terminate its service to client under Charter by dropping client off at the client's home, nearest police station, or any other point mutually agreed to by CrowdTrips.com and the client. No glass containers or kegs are allowed on the coach at any time. If during or after the transportations service, CrowdTrips.com is required to expend a greater than normal amount of time and material to clean the equipment properly due to the acts of the passengers, CrowdTrips.com will charge the chartering party's credit card for additional costs to cover such time and materials. The cleaning of vomit is a health and safety issue for subsequent passengers and Clients will incur a $250.00 service charge per occurrence. For spillage of alcoholic beverages a $200.00 service charge will be incurred per occurrence. The cost of repairing damage to vehicle from acts of the members of the chartering party to interior and exterior shall be charged to chartering party and is payable as soon as such cost is determined.
This Agreement is to be governed by and construed in accordance with the laws of the DEPARTMENT OF BUSINESS AFFAIRS AND CONSUMER PROTECTION in the city of Chicago. For current and future charters in the city of Chicago, US Coachways will not allow alcohol on board for any vehicle 16 passengers or more and all occupants must be over 21 years of age we also will not allow any clients in the city limits of Chicago to visit multiple establishments that serve alcohol (bar hopping etc.) US Coachways prohibits any and all drinking on the vehicle during the duration of the charter.
If any charter breaches these terms and conditions, the contract holder will be liable for any fines and charges, and conclude in the termination of the trip.
By signing this agreement, you are hereby acknowledging that there will be no consumption of alcohol on the bus or any time during the duration of the charter without prior approval in the city of Chicago.

Minors and Passengers Under Twenty-One (21)

The minimum age to ride the bus is thirteen (13) unless accompanied by a guardian. Proof of age and an additional parental release may be required. Using a credit or debit card to reserve for minors under the age of eighteen (18), is deemed as the cardholder giving consent to travel with Crowd Trips under all the terms herein. If it is determined, at any time, that any minor(s) or underage passenger(s) possess or have consumed alcohol or an illegal substance, CrowdTrips.com reserves the right to remove such passenger and a parent or guardian will be required to pick up the minor. Under no circumstances does Crowd Trips assume any liability for underage drinking or removal of passengers who have violated the above rules, on its charter buses.

Special Requests

CrowdTrips.com will do its best to accommodate special requests including but not limited to WiFi, power outlets, TV, Video, address systems, bathroom or other facilities and equipment. However, not all vehicles are equipped with every amenity. The failure of a vehicle to be equipped with specific amenities shall not be deemed an event of default by CrowdTrips.com. This exemption shall not apply to specific requests for ADA accessible vehicles.

Mechanical Issues

The below is our suggested refund guideline. CrowdTrips.com does not guarantee refunds for service issues and retains the right not to provide refunds. In the event that the vehicle supplied by CrowdTrips.com sustains mechanical, electrical or other problems to render it inoperable, CrowdTrips.com Inc. shall, at its sole option and discretion provide another vehicle (color may vary), quality and cost to complete the Charter obligation and that such replacement vehicle will satisfy CrowdTrips.com responsibility under this agreement. There will be no refund if an alternate vehicle(s) is supplied. In the event that one or more electrical systems (such as Air Conditioning, Heat, Restroom, Radio, Television or Problems with Directions) shall malfunction, CrowdTrips.com sole liability in such an instance shall be limited to five percent (5%) of the Charter cost, regardless of the number of mechanical or electrical problems encountered. Should CrowdTrips.com be responsible for response time or time delay due to its own fault, (defined solely by a dispatch error on CrowdTrips.com , Inc.' part, and not the customer) CrowdTrips.com , Inc.'s sole liability in such an instance shall be the following: 1) For any Day Trip, the liability of CrowdTrips.com , Inc. shall be limited to five percent (5%) of the Charter cost for a specific vehicle for each 30 minute period in which that vehicle is late after the first 30minutes after pick up time, not to exceed twenty percent (20%) of the total Charter cost; 2) For any Over Night Trip, the liability of CrowdTrips.com , Inc. shall be limited to five percent (5%) of the total Charter cost for a specific vehicle divided by the number of days set forth under Client's fully executed final confirmation for each 30 minute period in which that vehicle is late after the first 30 minutes after pick up time, not to exceed twenty percent (20%) of the total Charter cost divided by the number of days set forth under Client's fully executed final confirmation.

Refund Policy & Post Charter Concerns

Please contact customer service 800-359-5991 and press option 1 regarding any post charter concern. Your request for a refund must be consistent with the terms and conditions set forth in this this agreement and submitted in writing. Please use your charter # as your reference #. In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof the parties hereto shall use their best efforts to settle the dispute, claim, question or disagreement. To this effect, they shall consult and negotiate with each other in good faith and recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then upon the expiration of such 60 day period, and upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by the American Arbitration Association (\"AAA\") in accordance with the provisions of its Commercial Arbitration Rules, and the Supplementary Procedures for Consumer-Related Disputes. The party filing the request for arbitration shall be solely responsible for the first $500.00 in costs assessed for such Arbitration by the AAA. Any party who fails to follow this dispute resolution mechanism shall be liable for the reasonable attorney fees of the other party in defending this resolution.

Refunds on cancelled charters can take up to 45 days after date cancelled. Refunds are returned back to the form of payment method used to pay for charter. Any credits towards a future charter expire one year after original charter date.

Non-Disparagement Clause

The reputation of CrowdTrips.com and its vendors is of the utmost importance. In consideration of entering into this contract, and as a condition of this contract, you agree not to publish, disseminate or distribute any information that is defamatory negative or adverse to this company, its activities or harmful to its reputation. If, in the opinion of company, you violate this clause, you will be given a 72 hour notice to retract or correct such information. If you fail to do so for any reason, you agree that you will be responsible for a Disparagement Fee in the amount of $3,500.00 as well as any legal fees and actual damages incurred by this company.

General Policies

CrowdTrips.com reserves the right to lease equipment from other companies to fulfill this agreement. Party bus seating capacity is measured thigh to thigh at an estimated 18-20 inches per seat. If a passenger is bigger or takes up more space then that then CrowdTrips.com cannot guarantee the actual seating capacity. Client is responsible to make any and all reservations that may be needed for buses in order for services to be provided including but not limited to overnight accommodations for divers, special event permits, ferry service, onboard catering or meals enroute. In the event that CrowdTrips.com for reasons of beyond its control, is unable to perform under this contract, and unable to provide replacement transportation, which CrowdTrips.com shall select at its sole discretion, CrowdTrips.com liability shall be limited to a refund of any monies paid by the customer hereunder, without regards to incidental, consequential or special damages, whether foreseeable or not.

CrowdTrips.com has the right to upgrade a vehicle at our discretion without notice. If there is a problem with a charter in progress, client must contact our 24hr Dispatch Department at 800-359-5991 Press 4 and make them aware of the situation. Failure to contact the Dispatch Department while problem is occurring will absolve CrowdTrips.com from responsibility arising from such issues. If a bus arrives at the scheduled pick up location and no passenger's board vehicle within 1 hour after scheduled pick up time, CrowdTrips.com has the right to cancel services on the spot and is not obligated to go to the destination. Client will not be refunded.

CrowdTrips.com Inc, shall not be liable for items left on the vehicle, loss of time to due to mechanical failure, inclement weather, or road conditions (road repair, accidents) or other acts which CrowdTrips.com has no control. If an event is cancelled due to inclement weather (only if the venue closes) CrowdTrips.com Inc, has the right to charge the client up to a $500.00 cancellation fee. If the client cancels because of inclement weather but venue is open CrowdTrips.com Inc. reserve the right to charge 100% of charter cost.

Client understands and acknowledges that the trip type set forth in their final confirmation, incorporated herein by reference, shall be fully binding and the liability of CrowdTrips.com , Inc., as described under this Paragraph, shall be limited in accordance with same. CrowdTrips.com liability hereunder is limited to the amount stipulated in the conformation. CrowdTrips.com is not liable to client for any and all consequential damages, including, but not limited to, the costs of hiring substitute and/or additional transportation, spoiled catering, food and/or beverages, concert, theater, sports and/or other event tickets, admissions cost, reservations, plane or train tickets, and/or any and all other losses related to late pickup or no-show of requested transportation. Any and all credits issued by CrowdTrips.com expire within 1 year of credit date. We cannot guarantee the assignment of any requested drivers, vehicles or amenities. Any trip over 14 hours the driver must have 8 hours off duty. CrowdTrips.com shall not be liable for any incidental, consequential, or special damages, whether foreseeable or not, as a result of such delay. Any reasonable and unavoidable special fees or charges incurred will be in additions to all Charter rates as published. Security agreements are as follows: Any damages to the vehicle caused by the client or his/her guest will be charged at full cost (including down time) to the client.

Any excessive interior clean-up required (i.e. spills, vomiting etc.) will be charged to the client at a minimum of two hundred dollars ($200.00) per occurrence. All passengers are legally and financially responsible for any and all interior and exterior damages caused to the vehicle during the trip by the passengers. The undersigned also agrees that any charges that may arise may be charged to the credit card used for the reservation. CrowdTrips.com requires a copy of the front and back of the credit card being used for payment and a copy of the driver's license of the card holder for charters $3,000 and more.

CrowdTrips.com is not responsible for any depots that are put out of service due to safety or insurance reasons per the Federal Motor Carriers Safety Administration (FMCSA). We cannot be held responsible for cancellation of charter due to a depot being put out of service.

No waiver of any provision of this contract shall be valid unless in writing and signed by the person against whom it is sought to be enforced. The failure of any party at any time to insist upon strict performance of any condition, promise, agreement or understanding set forth in this Contract shall not be constructed as a waiver or relinquishment of the right to insist upon strict performance at future time. All refunds will be reviewed by management. This Request for refunds must be given no later than 30 days after your trip. CrowdTrips.com appreciates your business and will work diligently to resolve any concerns you may have. Party agrees that this agreement was made and/or to be performed in the state of New York and, therefore, shall be governed by, and construed in accordance with, the laws of the state of New York. This contract may be executed in counterparts, each of which shall be deemed to be original but all of which together shall constitute one and the same agreement. The invalidity or unenforceability of any particular provision of this Agreement shall not affect any other provisions, and this Agreement shall be construed in all respects as if such invalid of unenforceable provision was omitted.

The parties further agree that any and all disputes or claims arising out of/or in connection with this agreement shall be resolved in the Superior Court of New Jersey, County of Essex. Each of the parties consent to the jurisdiction in the foregoing court.

In the event CrowdTrips.com is forced to incur collection costs to recover past due fees of any kind contracted for by Client, Client hereby agrees to compensate CrowdTrips.com for any and all costs associated with such collection efforts, including the filing of a lawsuit and including attorney’s fees and costs for collection of such fees.

Customer specifically acknowledges CrowdTrips.com is not liable for any and all consequential damages, including, but not limited to, the costs of hiring substitute and/or additional transportation, spoiled catering, food and/or beverages, concert, theater, sports and/or other event tickets, admissions cost, reservations, plane or train tickets, and/or any and all other losses related to cancellation, mechanical failure, traffic delay, late pickup or no-show of requested transportation.

I agree and allow Crowdtrips.com to provide my email and phone number to anyone that purchases a seat on a trip that I am the Bus Captain.

Terms And Conditions for Price Match Guarantee

Type of bus must be the same.

Must be a formal quote with Itinerary and Logo/Letterhead from competitor’s quote must match ours.

Must Matching DOT regulations and be DOT compliant.

Must be within a certain 50 miles of one of our local offices. Click here to view our local office locations.

Date range must be 14 days prior to trip.

The competitor bus company must have a valid federal and or state D.O.T authority.

Date of competitor’s quote must be within 5 days of our quote.

Bus Size, Seats, amenities and age of bus must be similar.

Tolls Fuel surcharge and gratuity must be included in competitor’s quote.

If bus is being used for local driving and hours on overnight and multi day trips, the hours must not exceed 12 and the mileage must not exceed 150 per day.

List all states we do not price match In:

Colorado, Utah, Alabama, Missouri, Louisiana, Arkansas, New Mexico, New Hampshire, Rhode Island, Vermont, South Dakota, Wyoming, North Dakota, Idaho, Oklahoma, Minnesota, Wisconsin, Kentucky, Alaska, Oregon, Hawaii, Iowa, Montana, Maine, Nebraska, & Mississippi.